As of Monday 26th April, we launched our brand new parcel delivery service option for all lots sold in our retail auctions. We have worked tirelessly over the past few months to be able to bring you this service, and we have teamed up with FEDEX, one of the UK’s biggest delivery services companies.
So how will it all work we hear you ask?
Our ‘Parcel Delivery’ page is available to all customers and you will be able to have items sold in any of our future retail General Auctions delivered directly to you. You will have until 9:00am on Saturday morning every week to submit a ‘Delivery Request Form’ to us for items sold during that week. We will then gather your qualifying items together, box them up and weigh the contents which will fall into one of our 4 payment catagories:
- Up to 10 KG = £9:00
- 15 KG = £10.50
- 20 KG = £12.50
- 25 KG = £15:00
We will contact you by Monday evening or Tuesday morning latest via our email (firstname.lastname@example.org), which will include an amount to be paid for delivery of lots won on the requested sale dates selected by you in the ‘Delivery Contact Form’. Payment for this will be required to be made by 3:30pm on the Tuesday. Once payment has been received, the items will be collected by FedEx every Wednesday and will be sent out for delivery. We anticipate delivery of your items to take between 2-3 working days to arrive.
Any late payments after 3:30pm on Tuesday will result in your items being dispatched the following Wednesday, as our FedEx collection day will be once a week, every Wednesday.
High Value Insurance
For lots that are of a higher value of £200 or more, you may wish to take out additional insurance.
You can instruct us to take out additional insurance on your behalf, and if you would like us to purchase this for you please tick the box in the ‘Delivery Request Form’ when submitting your parcel delivery request. Once we have worked out the cost of delivery of your items, we will then request payment to be made for this as well as the additional insurance cost on top. Payment for this must be with us by 3:30pm on the Tuesday prior to the items being posted out to you on the Wednesday.
If you would like to add additional insurance onto your delivery please select the option in the ‘Delivery Request Form’ or email email@example.com.
Parcels that are larger or differ to our standard packaging size of 120cm x 70cm x 70cm will not be able to be delivered to you as this is the largest size box that can be delivered by FedEx. For items that are too big for delivery you can consider either our ‘Bulky Item Delivery’ service or failing that, you will have to come and collect the item in person. Please remember to book you collection slot if you visit our warehouse.
Prohibited & Restricted Items:
Please click HERE to see FedEx list of items we are unable to send from auction to you.
*FedEx collection day from us is every Wednesday & payment required to be paid on a Tuesday.
*If your ‘Delivery Request Form’ or ‘Delivery Payment’ is received after the deadlines, your items will go out the following week at the next FedEx collection day (the following Wednesday).
*Parcels that are larger or differ to our standard packaging size of 120cm x 70cm x 70cm will not be able to be delivered to you as this is the largest size box that can be delivered by FedEx. For items that are too big for delivery you can consider either our ‘Bulky Item Delivery’ service or failing that, you will have to come and collect the item in person. Please remember to book you collection slot if you visit our warehouse.