Frequently Asked Questions

Buying

Q) Is viewing available?

We are open for viewing every Saturday 9:30am – 12:30pm in each saleroom that will be holding an auction the following Monday (Tuesday for bank holidays). All items where possible are available for testing apart from factory sealed products. We strongly advise prospective buyers to physically inspect the lot(s) and satisfy themselves regarding the condition of each lot they intend to purchase in advance of any bidding taking place. We also encourage prospective buyers to view our catalogue online and email us for a condition report and for specific information if they are unable to view in person.

Q) Are condition reports available?
Yes condition reports are available for our Jewellery, Memorabilia & Antiques auctions, Farm Auctions and Architectural Auctions. They are however NOT available for our General Auctions.

Q) How do I register for an auction?
In order to register to bid for one of our auctions, simply fill in a registration form with all your details at reception, let us know if you want to be contacted for future auctions (of course you do!).

You can also register to bid online. You must first create an account on our website, then register for each individual auction you wish to bid in. We welcome a number of different buyers whether you’re a trader or simply wanting a bargain, you’ll be able to register and bid at one of our auctions provided that you are over 18.

Q) How do I bid at a live auction?
To bid, you should look at the Auctioneer and let them know that you are bidding, for example raise your bidders number above your head. It’s a common fear, but often misplaced that if you scratch your nose you may accidentally bid. Don’t worry the Auctioneer will use common sense and call out a bidder’s number to avoid any confusion that may occur.

At most of our auctions you are also able to bid online. In order to bid online you must register first via the online bidding portal. Once registration has been confirmed and approved you may then bid online in real time from the comfort of your own home or via mobile if out and about. To browse our catalogues please check our homepage.

Q) Absentee bids
If you cannot attend the auction you may leave an absentee bid which gives us written permission to try and bid on your behalf in order to obtain a lot(s) at the lowest possible price, subject to any reserve and interest from other bidders. You should always give us the maximum price you are willing to pay (please bear in mind Buyer’s Premium and VAT on the hammer price).

You can place online absentee bids also through our website by entering a numerical figure that is associated with the lot(s) you want to bid on and click place bid to confirm. For our Jewellery & Collectables auctions you are able to leave an absentee bid on the-saleroom website.

Q) Are there additional charges?
Yes, in general all auctioneers levy a Buyer’s Premium on the hammer price. Ours is 25% (+ VAT). Lots marked with an * also attract VAT on the hammer price. Some examples to help you are as follows:

Live Bidding:
– A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £150
– A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) – Invoice total = £130

Online Bidding:
– A £100 hammer price with VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £153.60 (Buyer purchased online)
– A £100 hammer price with no VAT and a Buyer’s Premium of 25% (+VAT) and a 3% (+VAT) online premium – Invoice total = £133.60 (Buyer purchased online)

Q) Payment Methods
Methods of payment accepted are sterling (GBP), by way of bank transfer or by credit/debit cards (in person and chip/pin only). Because of the increased incidence of fraud, like most auction houses, we do NOT accept card payments over the phone, or remotely. The buyer must pay the whole of the purchase price including any VAT, Buyers Premium or any additional Premiums, or the remainder of the purchase price, before receipt of the goods purchased at auction. Payment must be received either on the day of sale or by the date specified in the Important Sale Information for each auction.

Q) When can I collect my items?
As soon as you have paid in full bring your invoice to a porter in the saleroom on auction day. The porter will give you all the items that are on your invoice, please do not attempt to collect the items yourself. Goods must be collected either on the day of the sale or by the date in the Important Sale Information section of each auction. Failure to collect within this time frame will result in storage charges being applied at £5 per lot, per day.

Please note we do not pack or post items ourselves, however, we have details of those companies we recommend who will pack and ship once the outstanding bill has been paid for in full.

‘Part and Parcel’ www.partandparceluk.co.uk, 01252 545611;
‘Pack & Send’ www.packsend.co.uk, 01483 338799 and
‘Mailboxes etc’ www.mbe.co.uk/guildford, 01483 453131,

*They invoice separately for their service.

Selling

Q) Valuations
Valuations and general and specialist advice for selling lots at auction are free of charge. We offer a free email valuation service, usually all we need is a good image, and we will then contact you and discuss the likely sale value, if the item is suitable for sale at auction. We also carry out valuations by appointment in our saleroom. We are happy to undertake home visits particularly where a large clearance needs to be undertaken. We are also happy to travel countrywide should it be necessary to do so. Official valuations for probate and insurance will attract a valuation fee based on the amount of work and research needed to prepare the specific valuation document.

Q) What happens if my lot fails to sell?
You can collect any unsold lots within a specified time frame which is usually within 7 days of the sale. Uncollected lots are automatically entered into the next available sale with any reserve or estimate reduced by 50%. The lotting fee is payable every time a lot is entered into one of our Auctions.

Q) What happens if goods are damaged in transit or whilst in your care?
We take great care with a client’s goods all of the time. In the unlikely event of any damage, we will either have the damaged item professionally repaired or compensate you at the lower auction estimate of the value of the item.

Q) How long before I get paid for my sold items?
We pay by cheque or bank transfer 28 working days after the sale date. There are occasions when this is delayed by slow payment from buyers. If a customer reneges on paying for the lot they have won then your item will be re-entered into the next available sale.

Q) How do you market your auctions and what, if any, is your charge for doing so?
Our auctions are advertised in both local and national paid for press. We also have a large in house email alert and catalogue system. Full catalogues with images are posted onto our website and other auction listing sites. Worldwide exposure is achieved using live internet bidding platforms on which you can watch your lots being sold or join in as a registered buyer. We also actively promote our auctions on various social media platforms which are increasingly bringing a younger generation of buyers into the marketplace.

Please note that unlike some auctioneers we do not charge any type of photography fee, nor do we charge a lotting fee on any of our auctions, except for our off-site farm auctions at West Meon.

Q) Why do you place estimates on each lot?
In the valuation process we advise clients on the likely price that their lots will achieve in the auction. We recommend the estimate based on our knowledge of the auction marketplace and any appropriate research. However, an estimate is only an expression of our opinion of the range within which we think the hammer price for that lot is likely to be and is not an estimate of value. It does not take into account any VAT or buyer’s premium payable and is not a guarantee of price. These estimates also assist any likely buyer with their buying decision.

Q) Should I place a reserve on the item?
A reserve represents a minimum figure that you the vendor and we as auctioneers agree that the lot will not be sold below on the day of the sale. Usually reserves carry a discretionary discount of 10%. It is important to note that the reserve cannot be higher than the bottom estimate on any lot that passes through auction.

Q) How do I get my goods to auction?
You can deliver your lots by appointment, or alternately we will recommend independent hauliers who charge on an hourly basis. Expect to pay £50.00 to £70.00 per hour for a van and two men.

Q) Do you undertake house clearance?
We will undertake to include into our auctions all lots of value that are cost effective to sell at auction. With regard to any remaining contents we recommend several clearance specialists who will clear properties at agreed rates. We are willing to remain the point of contact for those clients who wish to deal with just one entity, and will therefore project manage the whole process in a cost effective manner.

Q) What if the buyer does not pay?
If the buyer of your lots entered into auction reneges on their agreement to purchase the lots, the lot(s) will be re-entered into the next available sale. The buyer of those lots will almost always be banned, so it is unlikely this would ever happen a second time.

Other

Q) How do I contact Wellers Guildford?
If you would like to contact our office for general queries please contact:
E: [email protected] | T: 01483 802280.

If you wish to speak to any specific member of staff you can send them an email, please visit our ‘Meet The Team‘ page where you can find their specific email address and contact them directly.

Q) What do I do if I want to make a complaint?
Please contact our receptionists, Jo Higlett or Sophie Hillman by telephone:
01483 802280 or by email on [email protected]

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